My SMS Gateway does not send SMS anymore

 

Should the SMS Gateway stop sending SMS, this should be your first troubleshooting actions:

 

1 Restart the SMS Gateway

 

First of all try restarting the SMS Gateway. Make sure to shut it down and turn it back on again properly. Should a failure occur this is often times the way to solve it.

 

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2 Removing the PIN

 

If your SIM Card contains a PIN, you should remove it. To do this follow these instructions:

 

• Shut down the SMS Gateway
• Remove the SIM Card
• Place the SIM Card into a phone
• Remove the PIN using the phone
• Place the SIM Card into the SMS Gateway
• Reboot the SMS Gateway
• Adjust the configuration of the SMS Gateway under Configuration - SIM-Card
  • The field PIN must be empty
• Reboot the Gateway

 

In some cases the PIN causes problems. We generally recommend removing it in the first place.

 

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3 Multipart/Split

 

If the previous steps did not help try switching from Multipart to Split.

 

To do this navigate to: Configuration - SIM-Card and switch the option Multipart.

 

 

 

i If this troubleshooting guide did not help you, please write an Email to: support@brevis.one